Mobile apps
iOS and Android products that feel fast, familiar, and thoughtfully different from everything near them.
Ships as a native app in the App Store with sign-in, payments, and push.
Done-for-you ops agents
Agents that do the coordinator work.
SMS and voice agents that answer missed calls, fill open shifts, and chase follow-ups inside the tools your team already uses. Live in two weeks, with a person approving every message until you trust it.
See it work
Watch an agent work.
Pick a job. Each one plays out the way it would on your roster, with every step logged.
Coverage agentComplete
TriggerA DSP just called out for Saturday 9 AM.
- Opened the Sat 9:00a–3:00p shift at Maple House
- Kept site-trained staff under 30 minutes away
- Dropped anyone who would cross overtime
- Texted the eight who were left
Open shift Sat 9a–3p, Maple House. Reply YES to claim it.YESConfirmed. Shift details are in your app.
Covered byA.T. · 15 min away
Time to fill4 minutes
Sample data · no real records
Under the hood
How an agent runs.
From the first trigger to the booked slot, with a person in the loop and every step on the record.
Something happens
A call-out, a missed call, or a cancellation starts the run.
Agent checks your rules
Reads your scheduler and roster to find who is eligible.
Your team approves
For the first two weeks, a person approves every draft.
Texts or calls eligible people
Only people your rules allow. STOP always works.
Booked and logged
The first YES goes back into your scheduler. Exceptions go to a person.
Citigen Voice
Call our agent. Try to book a job.
It answers the way it would for your business. It asks what's wrong, offers real open times, and texts a confirmation.
Demo line opens soonLet's talk instead
Things to try
- Book an AC repair
- Move it to Friday
- Ask about a weekend slot
Call answered4:12 PM · 2:48
Hi, our AC stopped blowing cold. Can someone come out?Sorry to hear that. I can send a technician Thursday at 9 or 1. Which works?Nine is great.You're booked for Thursday at 9. I'm texting you the details now.
Booked · Thu 9:00 AMText sent
- Day 0
A 20-minute call
One workflow, one number to move. If an agent is the wrong fix, we tell you.
- Week 1
Map the rules
Who is eligible, who gets told, and what must never be automated.
- Week 2
Shadow mode
The agent drafts every message. Your team approves each one.
- Ongoing
Live, with a report
Weekly report, full log, and a monthly tuning call.
Care coverage
Call-outs filled from staff who are actually eligible.
Talk about care coverageDental
The 2 PM cancelled. The chair is full by noon.
Talk about dentalHome services
Every missed call gets a text back in under a minute.
Talk about home servicesLegal intake
New callers screened and booked. No legal advice, ever.
Talk about legal intake- Asked the intake questions
- Flagged names for a conflict check
- Booked the consult for Wed 3:30
Property
The leak in 4B, triaged and dispatched.
Talk about property- Classified as urgent: active water
- Dispatched the on-call plumber
- Updated the tenant by text
Security
Consent first. Every message logged.
Read the FAQ- Texts only people who opted in. STOP always works.
- Every send, reply, and decision on an exportable audit trail.
- Not HIPAA certified, and we say so before we scope.
Apps & SaaS
We build the apps and platforms too.
Agents are what we lead with. The products they run inside are the same team and the same standard.
SaaS platforms
Web products that organize work, show a team what matters today, and hold up as the business grows.
Ships as a multi-tenant web app with roles, billing, and an admin view.
Websites
Marketing sites that give your story focus and your audience a reason to act.
Ships as a fast, accessible site you can update yourself.
Shipped by us.
We build products and run them ourselves.
LiveVeyaloiOS consumer app on the App Store.Our productPilotCitigen VoiceAI receptionist that turns missed calls into booked appointments.Our productPre-launchCitigen CareCare operations for one-to-one community outings in Pennsylvania.Our product
Private betaVyserPaid one-to-one video sessions with vetted experts.Our product
PrototypeCardMeetDigital business cards by NFC tap or QR scan.Our product
ClientPangea HomesMarketing website, designed and built by us.Client work
FAQ
Questions buyers ask first.
Don't see yours? Let's talk
Getting started
How long until it's live?
About two weeks. In week one we map your rules and connect your systems. In week two it runs in shadow mode, drafting while your team approves. It goes live once the drafts stop needing edits.
Do we have to switch software?
No. It connects to the scheduler, calendar, spreadsheet, and phone number you already use.
What do you need from us?
One workflow to start with, the rules behind it, and one person who can approve drafts for the first two weeks.
Safety and data
What if the agent gets something wrong?
It hands off. An upset caller, a clinical or legal question, or anything outside its rules goes to your team with the full thread attached.
Who owns the data?
You do. Every message and decision is logged, and you can export the log at any time. If you stop, we hand back the log and the workflow map.
Are you HIPAA certified?
No, and we say so up front. If a workflow touches patient health information, we scope that with you before anything is built.
Working with us
Is this a chatbot on our website?
No. The agent works by text and phone, where your staff, patients, and customers already are.
Can you build the app as well?
Yes. The same team builds mobile apps, SaaS platforms, and websites.
How do we start?
With a 20-minute call about one workflow. If an agent is the wrong fix, we'll tell you.
Start a project
Tell us what you're imagining.
Share the workflow, the challenge, or where you want to go. We'll read it and you'll pick a time to talk it through.
info@citigenlabs.comNewark, Delaware
Or jump straight to a dayOpen the calendar