Privacy Policy

Who we are

Citigen Solutions LLC, trading as Citigen Labs (“Citigen Labs,” “we,” “us,” or “our”), is a digital product studio based in Newark, Delaware, United States. We operate this website at citigenlabs.com.

For any privacy question or request, contact us at info@citigenlabs.com. For the purposes of the UK and EU General Data Protection Regulation, Citigen Solutions LLC is the data controller for the information described here.

What this policy covers

This policy explains how we handle personal information collected through this website and our booking page. It does not cover information we process on behalf of a client under a signed services agreement. In those engagements the client is the data controller and their own privacy policy applies; our obligations are set out in that agreement.

Information you give us

The project form on this website does not send anything to us by itself. When you continue, it opens our booking page on Cal.com with what you typed filled in, so you don't have to type it twice. If you then book a call, we receive:

• Your name
• Your email address
• Your company name, if you provided it
• What you want built and your industry
• The description of your project that you wrote
• The time you chose for the call

If you leave the booking page without booking, Cal.com may still keep what you entered under its own policy, but we do not receive it. If you email us directly, we receive whatever your email contains.

Please do not send confidential, sensitive, or regulated information this way. If your inquiry involves health information, financial account details, or anything similar, email us first and we will arrange a secure channel.

Cookies and tracking

We set no analytics, advertising, or personalization cookies. We run no analytics product, no advertising pixels, no session recording, and no social media trackers, and we write nothing to local storage or session storage. Our fonts are served from our own domain rather than loaded from an external font provider.

Our hosting provider may set strictly necessary cookies to protect the site from abuse. They are not used for advertising, profiling, or measuring your behaviour. If we ever add analytics, we will update this policy before turning it on.

Information collected automatically

Like all websites, ours is delivered by a hosting provider that processes basic technical information to serve pages and protect against abuse. This typically includes your IP address, browser type, requested page, and the time of the request. We do not use it to build a profile of you and we do not combine it with what you send us.

The agent demo on our homepage

The agent demo on our homepage plays back fixed sample scripts in your browser. It sends nothing to us, to a language model, or to any third party. The names, shifts, appointments, and work orders it shows are invented examples, not real records.

How we use your information

• Prepare for and hold the call you booked
• Reply to your inquiry and discuss a possible engagement
• Keep a record of our business correspondence

We do not sell your personal information. We do not share it with advertisers. We do not send you marketing newsletters unless you separately ask for them.

Legal bases for processing

If you are in the United Kingdom or the European Economic Area, we rely on these legal bases under the UK GDPR and EU GDPR:

• Steps prior to entering a contract. Where you book a call about engaging us, processing your details is necessary to hold that call and prepare a proposal.
• Your consent. You choose to send us your details. You may withdraw consent at any time by emailing us.
• Our legitimate interests. Keeping records of business correspondence, and keeping our site secure and available.

Who we share it with

We share your information only with the service providers that make this site and our correspondence work:

• Cal.com runs our booking page and stores the booking. Its handling of your data is governed by its own privacy policy at cal.com/privacy.
• Our calendar and email providers, which receive the booking and our correspondence with you.
• Our hosting provider, which serves this website.

We may also disclose information where we are required to by law, or where necessary to establish, exercise, or defend a legal claim.

International transfers

We are based in the United States and our service providers may store or process data there or in other countries. If you contact us from the United Kingdom or the European Economic Area, your information will be transferred to the United States. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses. You may ask us for details of the safeguards that apply.

How long we keep it

We keep inquiries and booking details for up to 24 months after our last contact with you, then delete them, unless we have entered into an engagement together or we need to retain the records longer for legal, tax, or accounting reasons. If you ask us to delete your information sooner, we will.

Your rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and get a copy of it
• Have inaccurate information corrected
• Have your information deleted
• Object to or restrict how we use it
• Receive your information in a portable format
• Withdraw consent you previously gave

To exercise any of these, email info@citigenlabs.com. We will respond within 30 days. We will not charge you or treat you differently for making a request.

If you are in the UK, you may complain to the Information Commissioner's Office. If you are in the EEA, you may complain to your national supervisory authority. We would appreciate the chance to address your concern first.

Security

This site is served over HTTPS. We limit access to inquiries to the people who need to read them. No method of transmission or storage is completely secure, but we take reasonable measures appropriate to the small volume and low sensitivity of the data we handle.

Children

This website is intended for businesses and adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has sent us information, email us and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes to how we handle your information will be reflected here before they take effect.

Contact us

Citigen Solutions LLC
Newark, Delaware, United States
info@citigenlabs.com